Customer Success Manager (SaaS)

Location: Remote France or Remote United Kingdom; travel up to 20% in EMEA

Company

hirify.global provides SaaS solutions that connect pricing, quoting, contracting, rebates, and communications for complex commercial operations.

What you will do

• Manage a portfolio of complex global enterprise customers using hirify.global revenue operations solutions.
• Analyze product adoption and create joint customer plans to increase usage and business value.
• Lead stakeholder alignment, value realization activities, and customer roadmap reviews.
• Drive customer advocacy by coordinating the resolution of technical issues with internal partners.
• Identify expansion opportunities, manage customer risk, and improve customer health, sentiment, and renewal outcomes.
• Collaborate with sales, marketing, product, support, and other cross-functional teams.

Requirements

• 3–5 years of experience in customer success, managing and growing large enterprise or strategic accounts across EMEA, including Germany.
• Strong project management, consulting, communication, interpersonal, analytical, and problem-solving skills.
• Technical understanding of revenue management and/or contract management software, commercial functions, and processes.
• Ability to present complex technical information to technical and non-technical stakeholders and provide software-use best practices.
• Native or C2-level German and English.
• Ability to collaborate with cross-functional teams and mentor junior customer success managers.

Nice to have

• Experience with CLM, CPQ, pricing, smart price management, or smart price optimization software.
• Experience in healthcare, financial services, technology, or a related industry.
• Hands-on SaaS product experience, product certifications, or revenue lifecycle training.

Culture & Benefits

• Collaborative, inclusive, and development-focused working environment.
• Opportunities for individual and team learning and development.
• Remote work from France or the United Kingdom.
• Customer Success culture centered on advocacy, collaboration, and measurable customer outcomes.