Customer Service Representative III

Location: Hybrid role based in New Holland, Pennsylvania, or Bloomingdale, Illinois, United States. Less than 10% travel is required.

Salary depends on skills, experience, qualifications, and geographic location.

Company

hirify.global develops electrical, lighting, data networking, and energy management solutions, drawing on more than 115 years of industry experience.

What you will do

• Handle customer and sales-force requests involving orders, quotations, claims, stock availability, shipping specifications, and product information.
• Coordinate territory projects and serve as a team leader for assigned customer accounts.
• Act as the point of contact for distribution and sales teams while supporting regional sales and strategic account logistics.
• Manage project tracking, configuration tools, stocking programs, shipping dates, delivery expectations, and expedited orders.
• Manage complex and major customer accounts, prepare quotations and pricing agreements, and apply discounts within approved constraints.
• Recommend solutions, contact new leads, support sales growth, and resolve technical and product-related issues using internal resources.

Requirements

• Associate degree in a related field required; a bachelor's degree is preferred.
• At least 3 years of customer service experience, preferably in a manufacturing environment.
• At least 1 year of experience working with technical products.
• Strong customer service, communication, teamwork, attention to detail, and mathematical pricing and billing skills.
• Ability to multitask, manage high volumes of work, and solve problems independently using detailed information, data, and metrics.
• Proficiency in Excel and Word, including presenting information and responding to questions from managers, clients, customers, governmental sources, and the public.

Nice to have

• Telecommunications, Datacom, or made-to-order experience.
• Inside sales or consultative customer service experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer-matching contributions.
• Tuition reimbursement.
• Paid time off, paid holidays, and volunteer time off.
• Culture focused on asking questions, embracing challenges, seeking new perspectives, and anticipating future needs.