Information Technology (IT) Systems Support Specialist [DOE0078077]

Location: Richland, Washington, United States. Work is conducted predominantly on-site at the Hanford Field Office and Hanford Site, with some remote support subject to Contracting Officer approval.

Company

hirify.global is a management and operations consulting firm providing risk management, compliance, business process, IT effectiveness, energy and sustainability, and talent management services to private, public, and government clients.

What you will do

• Provide Tier 1 and Tier 2 IT systems and application support for Hanford Field Office mission support activities.
• Administer cloud environments and manage user accounts.
• Troubleshoot service desk issues and maintain technical support operations.
• Apply system patches and maintain accurate system documentation and knowledge-base content.
• Manage IT equipment inventory and provide equipment administration support.
• Publish self-service guides for DOE users and support cybersecurity and security-related activities.

Requirements

• 4–7+ years of IT support experience.
• Associate or bachelor's degree in IT or a related field.
• Experience with service desk tools, Microsoft O365, and troubleshooting.
• Customer focus, patience, and strong documentation skills.
• Ability to work predominantly on-site at the Hanford Field Office in Richland, Washington.
• Facility Clearance is required; DOE clearance may be required based on the assigned work.

Nice to have

• Environmental Management or DOE sector experience.
• Relevant IT certifications.
• Advanced proficiency with Excel, Access, Outlook, PowerPoint, Word, Adobe Acrobat, data analytics tools, or Visio.

Culture & Benefits

• Full-time position with employee and contractor engagement options, including potential conversion to a hirify.global W-2 role.
• Medical, dental, and vision insurance options.
• 401(k) retirement savings plan with company match for eligible employees.
• Vacation, sick days, paid holidays, flexible spending accounts, and disability insurance.
• Travel may be authorized in accordance with Federal Travel Regulations.
• After-hours support may be required.