Network Support Technician I

TL;DR

Network Support Technician I (System Engineering): Providing initial technical support for network events via calls, email, and chat with an accent on troubleshooting, service request processing, and network monitoring. Focus on resolving routine inquiries, triaging complex issues, and acting as a customer advocate to ensure timely resolution.

Location: Remote Eligible with restrictions or onsite in Anchorage, AK

Company

hirify.global provides critical communication and network services to the people and businesses of Alaska.

What you will do

• Provide technical support and customer education via inbound calls, chat, and email in a professional manner.
• Troubleshoot network-related issues and process service requests.
• Proactively monitor network alerts and coordinate maintenance activities that may impact services.
• Triage and escalate complex technical issues to higher-tier support levels.
• Document technical processes and procedures accurately to maintain knowledge bases.
• Act as a customer advocate to ensure incidents are resolved efficiently.

Requirements

• High School diploma or equivalent.
• Minimum of 6 months of experience in a customer service or call center environment.
• Proficiency in MS Office (Outlook, Teams, Word, Excel) and mainstream operating systems.
• Must comply with remote work policies and agreements if working virtually.
• Reliable transportation for occasional travel between retail stores, offices, or worksites.
• Ability to work shifts, including potential weekends and holidays.

Nice to have

• Associate degree in telecommunications, computer science, electronics, or a relevant field.
• Certifications such as Microsoft, ITIL, CompTIA, or Cisco.
• Prior experience in the telecommunications industry.

Culture & Benefits

• $2,500 hiring bonus.
• Inclusive environment that celebrates the unique perspectives of Alaskans.
• Commitment to equal opportunity and empowerment for all employees.
• Focus on a safe and secure workplace environment.