Crisis Clinician Lead (Behavioral Health)

Location: Virtual full-time role for candidates who are licensed and live in Massachusetts; required in-person training sessions and a reasonable commuting distance from Boston or Woburn are required. Shift: Thursday–Monday, 2:00pm–10:30pm EST. Initial training takes place during a separate day-shift schedule for 3–4 weeks.

Salary: $82,192–$128,892 per year.

Company

hirify.global is a Fortune 25 healthcare company focused on improving lives and communities and simplifying healthcare.

What you will do

• Handle crisis calls, screen and assess callers, and provide telephonic intervention, active listening, rapport-building, and de-escalation.
• Lead shifts in the absence of managers and provide clinical guidance and recommendations to non-clinical call takers.
• Monitor call volumes, staff availability, and call statuses.
• Assess member needs, develop individualized care plans, and monitor and modify plans as needed.
• Coordinate with internal and external resources and healthcare providers to support access to quality, cost-effective care.
• Support Clinical & Referral Specialists, operational processes, complex cases, and cross-functional projects.

Requirements

• Master’s degree in social work, counseling, or a related behavioral health field, or a nursing degree, with at least 4 years of relevant clinical experience or an equivalent combination of education and experience.
• Current, active, unrestricted professional license and Massachusetts residence are required. Accepted licenses may include RN, LCSW, LMHC, LICSW, LPC, LMFT, LMSW, or Clinical Psychologist, subject to applicable laws.
• Experience with complex psychiatric, substance abuse, substance use disorder, or medical cases is required.
• Experience in case management and telephonic or in-person member coaching is required.
• Managed care experience is required.

Nice to have

• Licensed Alcohol and Drug Counselor certification.
• Call center experience.
• Crisis-related experience.

Culture & Benefits

• Virtual work model with autonomy and work-life integration, subject to required in-person training and location expectations.
• Medical, dental, vision, short- and long-term disability, life insurance, and wellness programs.
• Paid holidays, paid time off, merit increases, and incentive bonus programs.
• 401(k) with company match, stock purchase plan, and financial education resources.
• Vaccination against COVID-19 and influenza may be required for patient- or member-facing roles, subject to applicable accommodations and laws.

Hiring process

• Specific onsite expectations and requirements are discussed during the hiring process.