Project Manager Scrum Master (ServiceNow)

Location: Malaysia

Company

hirify.global is a global professional services firm providing on-demand talent, consulting, and outsourced services, with a strong focus on digital transformation and ServiceNow solutions in the APAC region.

What you will do

• Manage customer projects, including schedules, scope, budgets, sprints, milestones, and regular reporting.
• Lead ServiceNow solution deployments and coordinate internal, local, remote, and customer teams.
• Facilitate stakeholder meetings and steering committees, reporting on progress, risks, issues, resourcing, and change requests.
• Build trusted relationships with executive sponsors, program managers, business process owners, and enterprise architects.
• Manage medium-risk projects, allocate work streams, resolve delivery issues, and ensure objectives and deadlines are met.
• Plan handover and knowledge transfer, monitor customer satisfaction, and identify opportunities to improve or expand ServiceNow services.

Requirements

• At least 3 years of successful delivery experience across multiple customer projects.
• Basic knowledge of ServiceNow and willingness to continuously develop platform expertise through training and certifications.
• Experience managing project scope, schedules, budgets, risks, issues, stakeholders, and contractual terms.
• Strong verbal and written communication, presentation, consensus-building, conflict-resolution, and reporting skills.
• Ability to work independently, collaborate with distributed teams, motivate project teams, and manage stakeholder expectations.
• Creative thinking, customer focus, cultural awareness, and commitment to continual improvement.

Nice to have

• ServiceNow Administration qualification.
• PPM Fundamentals or ITIL Foundation certification.
• Scrum Master or project management certification such as PRINCE2, PMP, or CPM.

Culture & Benefits

• People-focused culture built around long-term excellence, respect, and talent development.
• Values include customer focus, open and early communication, innovation, and collaboration across cultures.
• Fair base and at-risk compensation based on experience and market conditions.
• Access to a ServiceNow training platform and continuous learning opportunities.