Customer Project Specialist I (Hourly)

Location: On-site in St. Petersburg, Florida, United States

Company

hirify.global develops electrical, lighting, data network, and energy management solutions for everyday spaces.

What you will do

• Enter, process, and resolve customer orders accurately and on time.
• Respond to customer questions by phone and email about lead times, pricing, delivery expectations, and order status.
• Coordinate shipping dates, expedite orders, and manage material returns and credit transactions.
• Communicate product information, policies, special requirements, and material substitutions across customer service, engineering, manufacturing, sales, and marketing.
• Identify customer issues and initiate corrective actions related to data entry, shipments, pricing, and other order topics.
• Compile operational reports using Microsoft Excel and Word and participate in interdepartmental meetings.

Requirements

• High school diploma or GED; an associate degree is preferred.
• At least one year of customer service experience, preferably in a manufacturing environment.
• Proficiency with Microsoft Excel and Microsoft Word.
• Strong verbal and written communication, presentation, attention to detail, problem-solving, proactivity, and teamwork skills.
• Ability to understand Network Solutions products and communicate relevant policies to customers.

Nice to have

• Telecommunications or datacom industry experience.
• Experience with made-to-order products.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plans with employer matching.
• Tuition reimbursement.
• Paid time off and paid holidays.
• Volunteer time off.