Financial Support Service Billing Supervisor (Finance)

Location: Columbus, OH, USA; full-time, onsite role.

Salary: $59,700–$90,700 per year, with possible bonus, commission, or incentive compensation.

Company

hirify.global provides global business support services, including administrative support, document production, presentation design, and marketing and communications services for legal, financial, and professional services clients.

What you will do

• Supervise financial support services employees and ensure delivery against service procedures, client plans, SLAs, quality standards, and performance goals.
• Manage staffing, workflow volumes, shift or service-line allocation, and billing workload balancing.
• Oversee unbilled balances, accounts receivable follow-up, proforma creation, invoice collection, reviews, approvals, and e-billing transfers.
• Monitor aged balances, communicate with law-firm clients, respond to inquiries, and resolve escalated service issues.
• Manage employee lifecycle activities, including interviewing, onboarding, training, development planning, performance feedback, and offboarding.
• Support reporting, P&L activities, client service reviews, quarterly business reviews, and team cross-training.

Requirements

• Associate or bachelor's degree in Business, Finance, or a related discipline; equivalent experience may be considered.
• At least five years of billing experience in a law firm or professional organization; six or more years preferred.
• At least three years of experience supervising all or part of the billing function in a professional services environment preferred.
• Proficiency with 3E, Elite, or Aderant and an industry-standard collections software tool.
• Advanced MS Excel skills, including pivot tables, charts, graphs, and formulas, plus proficiency in Word and PowerPoint.
• Knowledge of legal terminology, strong communication and organizational skills, attention to detail, multitasking ability, and the ability to meet stringent deadlines.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match and voluntary supplemental insurance options.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment is contingent on successfully completing a pre-employment background check and drug screen.