Telecom Voice Provisioning Analyst (Telecommunications)

Location: Louisville, Kentucky, United States; hybrid with in-person work at an assigned hirify.global office at least two days per week

Salary: $24.86–$36.06 per hour

Company

hirify.global provides telecommunications provisioning and managed services for carrier customers across the United States through its Communications Solutions business.

What you will do

• Respond to and resolve customer support tickets, escalations, and sensitive service issues.
• Review, process, and manage LSRs, LOAs, COBs, CSRs, LIDB, CNAM, and E911 records for voice port-ins and port-outs.
• Translate telecommunications requirements into moves, adds, changes, disconnects, and ancillary service orders.
• Track multiple order types, priorities, work queues, and critical dates across internal and customer systems.
• Coordinate with internal resources, vendors, and customer teams, including daily status calls and issue follow-up.
• Audit vendor cases, support QA coaching and calibration, and contribute to training and special projects.

Requirements

• 5+ years of telecommunications experience involving LSRs, port-ins, port-outs, service changes, E911, Caller ID, and directory listing.
• Experience in customer service, service delivery, or provisioning with a strong customer-focused approach.
• Strong understanding of telecommunications provisioning, voice and numbering operations, and order management workflows.
• Analytical, problem-solving, organizational, and time management skills for managing multiple deadlines and customer priorities.
• Experience with customer and internal systems for tickets, orders, escalations, and provisioning tasks.
• Must be authorized to work full-time in the United States without current or future employer sponsorship.

Nice to have

• Associate degree or higher, or equivalent telecommunications provisioning experience.
• Quality assurance experience, including vendor case audits, coaching, and calibration discussions.
• Experience facilitating customer and vendor calls, supporting training, or contributing to cross-functional education.

Culture & Benefits

• Hybrid work environment combining virtual responsibilities with regular office attendance.
• Medical, dental, vision, HSA, and FSA options with day-one eligibility.
• 401(k) with employer match, employee stock purchase plan, and financial wellness resources.
• Paid parental leave, caregiver support, adoption assistance, and fertility planning coverage.
• Tuition reimbursement, career coaching, paid holidays, paid time off, commuter benefits, and wellness support.
• Inclusive workplace committed to diversity, equal opportunity, and professional development.