Client Support Analyst

Location: Lincoln, United States; hybrid work with three days per week in the office. Candidates must live within 30 miles of an office location.

Salary: $21.64–$24 per hour

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K-12 schools, students, families, and supporters.

What you will do

• Serve as the first point of contact for client inquiries by phone and email.
• Diagnose, troubleshoot, document, track, and prioritize non-complex software, hardware, and service issues.
• Escalate advanced issues and provide ongoing support for product updates and releases.
• Maintain client relationships and support satisfaction and retention.
• Record customer interactions and resolutions in ticketing or CRM systems.
• Provide basic product guidance or training and meet defined response and resolution SLAs.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in customer support or an IT helpdesk environment.
• Experience using a ticketing or helpdesk system.
• Strong verbal and written communication, organization, customer service, and multitasking skills.
• Basic understanding of software, hardware, and network troubleshooting.
• Must already be authorized to work in the United States without current or future visa sponsorship.

Nice to have

• Associate degree or certification in IT or a related field.

Culture & Benefits

• Hybrid work environment designed to support flexibility and collaboration.
• Medical, dental, vision, HSA, and FSA benefits.
• Earned time off, 401(k), student loan repayment, and life insurance.
• Tuition reimbursement, performance-based incentive pay, and wellness programs.
• Employee assistance, stock purchase, and short- and long-term disability programs.