Field Operations Specialist (Accessible Telecommunications)

Location: Santa Rosa, California for the first 90 days of training, then Berkeley/Bay Area; regional driving and in-home customer visits are required.

Salary: $30–$35 per hour

Company

hirify.global provides services and support for deaf, hard-of-hearing, deaf-blind, and disabled communities.

What you will do

• Provide customer service, education, assessments, installations, equipment training, troubleshooting, and follow-up for accessible telecommunications equipment.
• Support customers through videophone, messaging, text, interpreting applications, in-person visits, and community-based services.
• Educate consumers and community organizations about telecommunications access options, relay services, and the California Connect application process.
• Plan and implement messaging, outreach, website, video, social media, and blog content for California's Deaf and Disabled Telecommunications Program.
• Gather community feedback through focus groups and surveys to identify barriers and improve resources.
• Maintain accurate service records, referrals, follow-up documentation, and reporting in line with state requirements and security protocols.

Requirements

• Bachelor's degree in a related human services field or equivalent professional experience.
• Two years of professional experience supporting deaf, hard-of-hearing, deaf-blind, or disabled customers.
• Two years of experience in advocacy, marketing, communications, or an equivalent combination.
• Ability to communicate in various proficiency levels of American Sign Language (ASL).
• Excellent oral, visual, and written communication, organization, record-keeping, multitasking, and time-management skills.
• Valid driver's license, clean driving record, and ability to use a personal vehicle for regional customer visits are required.

Nice to have

• Ability to speak Cantonese, Mandarin, or Spanish.
• Experience with CRM and inventory management systems.
• Knowledge of local, state, and national resources for deaf, deaf-blind, and hard-of-hearing communities.

Culture & Benefits

• Community-based work supporting people with diverse disabilities and communication needs.
• Collaboration with Customer Advisors, community organizations, service providers, and vendors.
• Work includes office, in-home, videophone, messaging, and designated community-space services based on customer needs and safety.
• Employment offers are contingent on successful completion of a thorough background check.