Customer Advisor Community Engagement Specialist

Location: Santa Barbara and surrounding areas, with regular travel to partner sites and mobile events throughout the Central Coast, including Salinas and San Luis Obispo. The role works in a hybrid office environment and requires reliable transportation and a valid California driver's license.

Salary: $26–$32 per hour

Company

hirify.global supports California Connect services for the State of California's Deaf and Disabled Telecommunications Program.

What you will do

• Assist disabled California residents with specialized telecommunications equipment, relay services, speech-generating devices, applications, enrollment, and certification.
• Provide customer service through phone, videophone, messaging, text, virtual platforms, partner locations, events, and mobile service activities.
• Build relationships with community partners and coordinate enrollment events, equipment demonstrations, educational activities, and awareness programs.
• Help customers select, use, and troubleshoot accessible telecommunications equipment and resolve complaints with providers.
• Set up and break down mobile service areas, transport equipment and outreach materials, and support field events.
• Record customer interactions, engagement data, inventory, applications, event outcomes, and program metrics in accordance with state contract requirements.

Requirements

• High school diploma or equivalent; an associate's degree or higher is preferred.
• Strong customer service, communication, organization, multitasking, record-keeping, and time-management skills.
• Ability to work in partner sites, outdoor mobile setups, presentations, events, and health fairs.
• Familiarity with or ability to learn accessible telecommunications equipment and services for deaf, deaf-blind, and hard-of-hearing populations.
• Proficiency with CRM, inventory management, databases, and Microsoft Office systems.
• Reliable transportation and a valid California driver's license are required; frequent regional travel is part of the role.

Nice to have

• 1–2 years of experience in customer service, community outreach, social services, or assistive technology.
• Ability to communicate in ASL at various proficiency levels.
• Ability to speak Spanish, Tagalog, Mandarin, or Cantonese.
• Familiarity with local, state, and national resources for deaf, deaf-blind, and hard-of-hearing communities.

Culture & Benefits

• Hybrid office environment with frequent community-based and mobile service work.
• Self-directed role requiring collaboration with Field Operations Community Specialists and internal teams.
• Work includes phone, videophone, text, virtual, partner-site, and outdoor service environments.
• Employees may occasionally move assistive technology equipment, displays, and supplies weighing up to 25 pounds.
• Strict confidentiality, privacy, information security, company, contractual, and state policy standards apply.