Medical Telephone Operator

Location: Antioch, California, United States; work is performed in an office environment.

Hourly rate: $24.21–$29.74, depending on skills and experience.

Company

Oncology care network providing patient-facing medical services and support.

What you will do

• Serve as the first point of contact for incoming calls.
• Assist patients and customers with appointment questions and scheduling needs.
• Answer, screen, and transfer calls according to guided workflows.
• Enter and maintain accurate patient information in the EPIC EMR system.
• Coordinate with multiple departments to support appropriate workflows and timely issue resolution.
• Meet individual performance goals aligned with department objectives.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Professional communication, empathy, active listening, and quality customer service skills.
• Ability to sit for extended periods and operate keyboards, telephones, copiers, and other office equipment.
• Correctable vision to 20/20 and hearing within the normal range for telephone contacts.

Nice to have

• One to two years of experience with the EPIC EMR system.

Culture & Benefits

• Office-based work with a high level of interaction with patients and the public.
• Reasonable accommodations may be provided for individuals with disabilities.
• The role may occasionally require lifting files or paper weighing up to 30 pounds.