Customer Service Specialist II (Healthcare Revenue Cycle)

Location: Onsite at 11 N Wren Drive, Pittsburgh, Pennsylvania; candidates must reside in or near Pittsburgh to support the hybrid work schedule. The position is limited to individuals residing and authorized to work in the United States.

Pay range: $19.55–$21.50 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals, health systems, and affiliated physician groups.

What you will do

• Research, troubleshoot, and resolve account-related concerns for patients, clients, providers, and facilities.
• Post patient and guarantor payments accurately and reconcile posted payments with deposited amounts.
• Receive, log, secure, and prepare deposits for pickup by the assigned banking service provider.
• Assist patients with cash-related issues at on-site payment stations and escalate concerns when appropriate.
• Respond to questions about statements, balances, payment options, and account status.
• Review account correspondence, notes, reports, and work queues while identifying payment discrepancies and workflow gaps.

Requirements

• High school diploma or GED.
• Strong customer service, communication, organizational, and problem-resolution skills.
• Ability to research and resolve account issues accurately and handle cash, deposits, and confidential patient information.
• Knowledge of healthcare revenue cycle processes, patient balances, payment posting, collections, and reconciliation.
• Experience in healthcare revenue cycle, customer service, call centers, payment posting, cashiering, or cash handling is preferred.
• Certified Revenue Cycle Representative certification is required within nine months of hire, if applicable.

Culture & Benefits

• Benefits include healthcare, time off, retirement, and well-being programs.
• Professional certification relevant to the associate’s field and tuition reimbursement opportunities.
• Quarterly and annual incentive programs.
• Culture focused on collaboration, growth, innovation, flexibility, and professional development.