Client Manager

Location: Leeds, United Kingdom; hybrid work with a minimum of two days per week in an assigned hirify.global office

Company

hirify.global is a global credit reporting and information solutions company focused on helping customers and organizations make informed decisions.

What you will do

• Own relationships with a portfolio of clients and act as a trusted advisor.
• Manage client accounts and coordinate communication between clients and internal hirify.global business units.
• Support onboarding, product adoption, engagement, and achievement of client outcomes.
• Resolve client concerns and improve satisfaction and retention through proactive support.
• Collaborate across internal teams to address issues and deliver positive client outcomes.
• Identify opportunities for client growth and improved service delivery.

Requirements

• Typically 3 or more years of in-depth experience in credit reporting or a related industry.
• Knowledge of products across the consumer credit lifecycle.
• Strong relationship management, problem-solving, critical thinking, and customer issue-resolution skills.
• Experience using Salesforce to analyze customer data and support customer success journeys.
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint, plus working knowledge of Microsoft Visio.
• Ability to work in a hybrid arrangement with at least two days per week at the assigned Leeds office.

Nice to have

• Project and time management skills.
• Experience managing multiple customer and internal stakeholder touchpoints.
• Adaptability, willingness to learn, and collaborative working style.

Culture & Benefits

• 26 days of annual leave plus bank holidays, increasing with service.
• Global paid wellness days and an additional birthday day off.
• Contributory pension scheme and access to the Employee Stock Purchase Plan.
• Private healthcare and physical, mental, and financial wellbeing programs.
• Access to diversity forums, communities, training, and development opportunities.
• Flexible policies supporting work-life balance and reasonable adjustments during recruitment.

Hiring process

• Most recruitment steps are conducted virtually by phone and video.
• Any required in-person interview will be communicated by the recruiter.