Senior Account Manager (Commercial Payments)

Location: Office-based in Swindon, United Kingdom. Working hours are Monday to Friday, 8:30am–5:00pm.

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, general payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Build and maintain trusted relationships with stakeholders across a segmented mid-market customer portfolio.
• Serve as the dedicated point of contact, owning customer engagement and resolving issues from start to finish.
• Deliver volume, revenue, activity, satisfaction, and retention targets across assigned product lines.
• Identify cross-sell, upsell, and product adoption opportunities to grow existing accounts.
• Monitor dissatisfaction and attrition risks, leading recovery and reengagement activity for at-risk accounts.
• Collaborate with Customer Success, Sales, Operations, Finance, and other internal teams to improve customer outcomes and services.

Requirements

• Experience as a Key Account Manager, Senior Customer Success professional, or in a client-facing commercial sales role.
• Demonstrated success managing a customer portfolio and delivering volume, revenue, and retention targets.
• Strong understanding of the customer lifecycle, including onboarding, growth, renewal, and recovery.
• Experience with CRM systems and performance reporting tools.
• Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.
• Strong stakeholder management and communication skills, with the ability to explain complex information clearly.

Culture & Benefits

• Allocated workspace and company-issued equipment at the Swindon office.
• Comprehensive hands-on training and continued support from the Customer Success Team.
• Four-times salary life insurance.
• Private healthcare and a pension scheme with a 5% employer contribution.
• 25 days of holiday plus public holidays, with holiday buy/sell options.
• Access to LinkedIn Learning.