National Controls Support Specialist I (HVAC)

Location: Parkville, Missouri, United States; primarily office-based with occasional travel to job sites for field service support and customer issue resolution.

Company

hirify.global develops and supports commercial HVAC equipment and electronic control systems.

What you will do

• Answer and resolve national support calls concerning hirify.global controls.
• Assist with testing and troubleshooting digital, electronic, and low-voltage controls.
• Perform job-site startup and troubleshooting activities.
• Provide on-site and off-site training on hirify.global controls.
• Test control boards returned to hirify.global as failed and complete related administrative work.
• Support the training of new national controls support personnel.

Requirements

• Associate's degree or equivalent education, or two to four years of related experience and training.
• One to three years of commercial HVAC experience, or an equivalent combination of education and experience.
• Knowledge of mechanical, electrical, and refrigeration systems and equipment.
• Ability to analyze technical issues, develop solutions, and interpret technical manuals, schematics, and wiring diagrams.
• Strong verbal and written communication, customer service, organization, and prioritization skills.
• Willingness to participate in on-call support and work in office, industrial, and variable-temperature environments.

Nice to have

• Experience with electrical controls and instrumentation automation.

Culture & Benefits

• Work primarily takes place in an office environment with collaborative and independent responsibilities.
• Occasional travel supports field service activities and customer issue resolution.
• Work requires compliance with company safety policies, procedures, and applicable regulations.
• Physical requirements include lifting up to 10 pounds and exposure to dust, noise, and seasonal hot or cold temperatures during site visits.