Customer Care Project Manager

Location: Tulsa, Oklahoma, United States; primarily office-based

Company

hirify.global is a manufacturing company supporting Customer Care operations through cross-functional business initiatives.

What you will do

• Lead Customer Care projects from initiation through execution and launch.
• Coordinate stakeholders across IT, Marketing, Finance, Warranty, CRM, and other departments.
• Develop and manage project plans, timelines, milestones, and deliverables.
• Identify risks, dependencies, and gaps, and drive timely resolutions.
• Provide project updates, status reports, and recommendations to leadership.
• Support continuous improvement and translate business needs into actionable execution strategies.

Requirements

• At least five years of experience in project management, operations, or a related role.
• Proven experience leading cross-functional projects and managing competing priorities.
• Strong project management, organizational, time management, communication, problem-solving, and critical-thinking skills.
• Ability to collaborate across departments and translate business needs into clear, actionable plans.
• Experience with CRM systems, dashboards, or operational reporting is preferred.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook.

Nice to have

• Experience supporting Customer Care, customer operations, or service-based teams.
• Project management certification such as PMP or Agile.

Culture & Benefits

• Office-based work environment with routine collaboration across departments.
• Frequent use of computers and office equipment.
• Occasional meetings in operational or Customer Care settings.
• Fast-paced, deadline-driven environment requiring management of multiple priorities.