Manufacturing Customer Service Representative-Couplings

Location: Pasadena, TX, USA; full-time onsite role. Occasional overtime may be required.

Company

John Crane, a business of Smiths Group, provides mission-critical flow control solutions, including couplings, mechanical seals, bearings, filtration systems, and predictive digital monitoring technologies, for energy and process industries.

What you will do

• Act as the primary customer contact for product, order, pricing, delivery, and technical application inquiries.
• Prepare and manage complex quotations, proposals, blanket orders, and pricing requests.
• Provide technical product recommendations and application support using engineering resources and product selection tools.
• Process, monitor, and expedite orders while analyzing backlog and delivery performance.
• Coordinate with Sales, Operations, Planning, Engineering, Supply Chain, and Quality teams to resolve customer needs and escalations.
• Manage complaints, RMAs, corrective action requests, and customer performance reports while maintaining accurate ERP records.

Requirements

• At least 3 years of customer service experience in a manufacturing, industrial, engineering, or technical environment.
• High school diploma or equivalent; an associate degree or equivalent experience is preferred.
• Strong knowledge of ERP systems and proficiency with Microsoft Office applications.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, conflict-resolution, analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and collaborate effectively across cross-functional teams; leadership and mentoring capabilities required.

Nice to have

• Associate degree or equivalent experience.
• Strong math skills.
• Experience working in a diverse environment with a global company.

Culture & Benefits

• Permanent employee position within a global industrial organization.
• Work on products that support safer, more efficient, and sustainable industrial operations.
• Inclusive workplace grounded in equality, ethics, and respect for diverse perspectives.
• Opportunities to support continuous improvement initiatives and special projects.