Customer Service Coordinator - Hybrid (MO, Clayton) R0059450

Location: Hybrid in Clayton, Missouri, USA; applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Salary: $40,500–$69,150 USD annually, plus eligibility for a bonus.

Company

hirify.global provides information, software, and services for professional and regulated industries.

What you will do

• Resolve complex, high-impact customer issues and improve customer experiences.
• Develop and implement customer service strategies.
• Lead large-scale projects focused on process improvement.
• Advise and mentor junior associates and supervisors.
• Create and deliver in-depth training programs.
• Monitor performance metrics, quality standards, compliance, and operational processes.

Requirements

• Exceptional communication skills across multiple formats.
• Advanced customer service strategy and problem-solving expertise.
• Experience guiding, mentoring, and developing team members.
• Strong project management and analytical skills, including metrics evaluation.
• Expertise in quality assurance standards and industry regulations.
• Ability to work in the hybrid Clayton, Missouri arrangement and attend onsite interviews if required.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k) and FSA/HSA options.
• Commuter benefits and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Interview participation must be without AI tools or external prompts; onsite participation may be required.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• Virtual backgrounds must be removed, and in-person interviews may be included.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.