Customer Care Agent - Quotes & Product Specialist

Location: Darmstadt, Germany; full-time onsite role

Company

hirify.global provides products and solutions for industrial piping and mechanical joining applications.

What you will do

• Act as the primary point of contact for Polish customers and coordinate responses to product and order inquiries.
• Process quotation requests and follow up on quotation-related questions.
• Help customers select suitable products and identify potential sales opportunities for the appropriate Sales representatives.
• Analyze and resolve customer requests, inquiries, and problems using established procedures.
• Support Sales with customer-oriented requests and maintain customer master data and related documentation.
• Contribute to customer relationship management, satisfaction, profitability, and assigned projects.

Requirements

• Bachelor-level education.
• Strong administrative, communication, and problem-solving skills.
• Customer-oriented, accurate, proactive, stress-resistant, and team-oriented approach.
• Strong knowledge of Microsoft Office and CRM/ERP systems.
• Professional proficiency in Polish and German is required.

Culture & Benefits

• Two-year fixed-term contract with the possibility of a permanent position based on business needs.
• Customer-focused work involving collaboration with internal customers, external customers, and Sales.