Technical Support Analyst (German Fluent)

Location: Berlin, Germany; hybrid work

Company

hirify.global provides software and information solutions for professionals worldwide.

What you will do

• Handle escalated technical support inquiries and resolve intermediate-level technical issues.
• Guide customers through product installation and setup, and communicate resolution status.
• Document troubleshooting steps and maintain accurate customer case records.
• Collaborate with other departments to resolve intersecting technical issues.
• Update internal knowledge bases and create support content for common issues.
• Conduct root cause analysis and assist with training new technical support specialists.

Requirements

• Intermediate troubleshooting and technical problem-solving skills.
• Experience guiding customers through product installation and setup.
• Ability to document support interactions and maintain technical documentation.
• Skills in root cause analysis and knowledge management.
• Fluent written and spoken German is required.
• Strong customer communication and cross-functional collaboration skills.

Culture & Benefits

• Full-time employment within a global technology company.
• Hybrid work arrangement in Berlin.
• Opportunity to contribute to customer satisfaction and operational efficiency.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• In-person interviews may be required at a hirify.global office.