Customer Support Professional (Hardware & Software)

Location: Raunheim, Germany

Company

hirify.global Field Systems develops hardware, software, and services connecting field operations with office workflows across construction, surveying, mapping, automotive, marine, and utilities.

What you will do

• Provide solution-oriented support to distribution partners and service providers through phone, email, and CRM tickets.
• Manage defective-product workflows, including repairs, replacements, returns, and incorrect deliveries.
• Coordinate local repair center operations, spare parts inventory, repair invoicing, and temporary customs imports into Germany.
• Process reimbursements for external warranty repairs and cost coverage for customer site service work.
• Maintain master data and system registrations while resolving service tickets and validating information.

Requirements

• Experience in customer support, service administration, or operations coordination.
• Professional German and English proficiency at B2/C1 level.
• Strong professional and solution-oriented communication across multiple channels.
• Experience managing administrative workflows, ticket resolution, and data validation in CRM systems.

Nice to have

• Experience with Oracle, Salesforce, or specialized service management platforms.
• Experience with spare parts inventory, repair center support, or customs administration.
• Familiarity with field technology, surveying equipment, or industrial hardware ecosystems.

Culture & Benefits

• Work within Global Services and support partners and service providers across the EMEA region.
• Values-driven culture centered on belonging, growth, and innovation.
• Opportunity to contribute to solutions addressing challenges in construction, transportation, and other field industries.

Hiring process

• Submit an online application through the posting.