Customer Success Manager (Germany)

Location: Remote-first; must be based anywhere in Germany

Company

hirify.global provides active insurance coverage and cybersecurity tools to help businesses prevent and manage digital risk.

What you will do

• Respond to prospective and current customer questions through live chat, email, and occasional phone calls.
• Support brokers and policyholders by coordinating with sales, security, insurance, and claims teams.
• Educate customers on the online quoting platform and cybersecurity platform.
• Act as the first point of contact, routing and resolving issues across internal teams.
• Support business development and underwriting teams throughout the customer lifecycle.
• Identify recurring customer pain points and improve processes, workflows, and product experience.

Requirements

• At least one year of experience in insurance customer support, customer service, customer success, broking, underwriting, or a similar client-facing role.
• Experience with the German or broader European commercial insurance market, especially the DACH region: Germany, Austria, and Switzerland.
• Fluent written and spoken English and German.
• Strong written and verbal communication skills, with the ability to explain products, processes, and next steps clearly.
• Resourcefulness, organisation, and the ability to manage competing priorities in a dynamic business.

Nice to have

• Familiarity with local commercial insurance ecosystems.
• Cybersecurity or cyber insurance knowledge.
• Experience supporting customers across multiple countries, teams, or regulatory environments.

Culture & Benefits

• Remote-first and inclusive working culture.
• 100% public healthcare coverage.
• More than 30 paid holidays.
• Annual home office stipend and statutory pension.
• Mental and physical health wellness programmes.
• Competitive compensation and opportunities for advancement.