Customer Care Representative

Location: Hybrid, with in-person work 3 days per week and a requirement to live within commuting distance of a hirify.global hub. Relocation support may be available for certain roles.

Company

hirify.global is a global travel and spend management platform that automates travel bookings, expenses, invoice processing, and related operational work.

What you will do

• Respond to customer inquiries through email, chat, and phone.
• Troubleshoot issues, provide accurate information, and follow up through resolution.
• Document interactions, create internal tickets, and escalate complex cases.
• Track recorded incidents and bugs to resolution.
• Support customers in Germany, Switzerland, and the wider European market.
• Serve as the internal first point of contact for operational knowledge of the software.

Requirements

• Fluency in English and German; additional languages are a plus.
• Ability to handle varied tasks and a high volume of customer inquiries.
• Structured and detail-oriented approach to work.
• Ability to collaborate with cross-functional teams and manage escalations.
• Background in finance or accounting is advantageous.
• Ability to work in person 3 days per week from within commuting distance of a hirify.global hub.

Culture & Benefits

• Hybrid, IRL-first working model with in-person collaboration.
• Competitive compensation and equity ownership.
• Vacation days, public holidays, private healthcare or a gym allowance, and life insurance.
• 17 weeks of paid parental leave and 16 paid volunteering hours per year.
• Up to 20 work-from-anywhere days per year and language lessons in English, Spanish, and Catalan.
• Four-week fully paid sabbatical after five years and wellbeing support with therapy and coaching sessions.

Hiring process

• 30-minute virtual Talent Acquisition interview.
• Virtual assessment and team manager interview.
• 30-minute in-person final interview.