Customer Care Specialist (SaaS)

TL;DR

Customer Care Specialist (SaaS): Resolving customer inquiries and providing technical support for a travel and spend management platform with an accent on delivering a 7-star service experience. Focus on troubleshooting complex issues, managing ticket workflows, and ensuring high-quality communication for clients in German-speaking markets.

Location: Must be based within commuting distance of Berlin, Germany. Relocation support is available.

Company

A global intelligent platform for travel and spend management that automates business processes to eliminate manual shadow work.

What you will do

• Respond to customer queries across email, chat, and phone channels
• Troubleshoot and resolve software-related issues while maintaining accurate documentation
• Manage incoming requests and create tickets for the internal organization
• Track incidents and bugs to final resolution
• Serve as the primary point of contact for operational software knowledge
• Support customers specifically in Germany, Switzerland, and the broader European market

Requirements

• Fluency in English and German is mandatory
• Ability to manage high-volume, multi-tasking work environments
• Detail-oriented and structured approach to problem-solving
• Operational experience with external customer inquiries is preferred
• Background in finance or accounting is a strong plus
• Must be able to work from the Berlin office 3 days a week

Culture & Benefits

• Competitive compensation package with equity ownership
• Flexible compensation plan and generous vacation allocation
• Comprehensive private healthcare or gym allowance
• Paid parental leave and access to wellbeing support via Spring Health
• 20 days per year of work-from-anywhere flexibility
• Four-week paid sabbatical after 5 years of tenure