Forensic Client Services Administrator

Location: Warrington, UK; onsite, full-time. Five years of continuous UK residency is required to obtain security clearance.

Company

hirify.global Forensic Services is a UK and European forensic service provider within hirify.global Scientific, an international life sciences company delivering analytical testing services.

What you will do

• Enter data accurately into the laboratory information management system and maintain operational records.
• Act as a professional point of contact for internal and external customer enquiries.
• Prepare daily, weekly, and monthly customer reports and manage the release of results.
• Coordinate urgent requests with the laboratory and ensure priority samples are processed correctly.
• Run invoices, resolve invoice queries, and manage filing, archiving, sample cards, returns, and transfers.
• Work with team leads, operations managers, and account managers to respond to changing customer requirements.

Requirements

• Five years of continuous residency in the UK for required security clearance.
• Successful applicants must complete drug and alcohol testing before starting employment.
• Fast and accurate data-entry skills with strong attention to detail.
• IT proficiency, including Microsoft Office, and the ability to learn systems such as CLIMS.
• Confident customer service and telephone communication skills, with strong interpersonal and organisational abilities.
• Ability to remain calm under pressure, multitask, adapt to changing priorities, and work to precise regulatory standards.

Nice to have

• Previous laboratory experience.

Culture & Benefits

• Structured training and development across trained areas and laboratory methods.
• 25 days of annual leave plus bank holidays, increasing to 30 days with length of service.
• Company pension scheme with up to 6% employer contribution and life assurance at three times salary.
• Health Cash Plan, Employee Assistance Programme, enhanced family leave, and enhanced sick pay.
• Perkbox discounts, wellbeing support, cycle-to-work and technology schemes, volunteering days, holiday trading, and free onsite parking where available.