Local Account Manager (Logistics)

Location: Shannon, County Clare, Ireland; full-time, on-site role.

Company

Global supply chain management company focused on information-driven logistics, customer service, and unified operations across 250+ locations worldwide.

What you will do

• Strengthen relationships with existing house accounts and build contacts across customer organizations.
• Understand customer business strategies, maintain satisfaction, and follow up on service issues and action items.
• Identify growth opportunities, coordinate account visits, and hand major opportunities to Sales and operational issues to Operations.
• Manage customer profiles, territory maps, weekly schedules, significant-call inputs, and annual business reviews.
• Lead the efficient delivery of local branch services and support problem resolution beyond the branch when needed.
• Maintain effective invoicing and payment processes and assist with collections when required.

Requirements

• Five years of account management experience.
• At least two years of hirify.global or logistics industry experience.
• Ability to clearly create and document customer requirements for internal teams.
• Knowledge of hirify.global operating systems and PC skills, including word processing.
• Demonstrated customer service and interpersonal skills.
• Level One Account Management and Level One Sales certifications.

Culture & Benefits

• Professional, leadership-oriented, and friendly working environment.
• Customer service-based approach with an emphasis on innovation and operational improvement.
• Excellent benefits.
• Ethical business practices and strong commitment to operational detail.