Account Manager

Location: New York, NY, USA; onsite

Salary: USD 85,000–136,000 per year, with potential bonus, commission, or incentive compensation depending on the role.

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology and advanced data analytics.

What you will do

• Lead Client & Workplace Experience operations across assigned locations and maintain consistent white-glove service standards.
• Act as the primary regional client partner and escalation point for service, workforce, workplace, and operational matters.
• Coordinate workplace, hospitality, reception, facilities, and office services with stakeholders, vendors, and site leadership.
• Manage and develop approximately nine full-time employees, including hiring, onboarding, training, performance reviews, succession planning, and offboarding.
• Monitor service metrics, inventories, vendors, workplace readiness, operational risks, and account performance.
• Support budgeting, forecasting, resource planning, client reviews, continuous improvement, and new-business implementation activities.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of leadership experience in workplace services, hospitality, office services, facilities, or related operations within a corporate or professional services environment.
• Experience managing multi-site operations, teams, vendors, budgets, service standards, and client relationships.
• Strong client service, leadership, communication, organizational, financial judgment, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office and workplace technology tools, with the ability to manage confidential information and collaborate with diverse stakeholders.
• Ability to work onsite in New York, NY, Monday through Friday from 8am to 5pm, with travel within assigned locations as needed.

Culture & Benefits

• Culture centered on innovation, authenticity, integrity, accountability, collaboration, and service excellence.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match, tuition assistance, adoption assistance, and employer or partner discounts.
• Pre-employment background check and drug screen required.