Account Director (Facilities Management)

Location: New York, NY, United States

Salary: $140,000–$150,000 per year

Company

hirify.global provides facilities maintenance and soft services supported by technology for clients across its global organization.

What you will do

• Lead operations and account management across an assigned customer portfolio.
• Develop strategies that support customer retention, advocacy, organic growth, and account performance.
• Ensure portfolio sites comply with contractual agreements, internal performance systems, standardized processes, and company initiatives.
• Prepare internal reports, customer-facing business reviews, growth updates, and monthly portfolio updates.
• Travel to assess site performance and customer relationships.
• Identify service enhancements, operational efficiencies, innovation opportunities, and leadership succession needs.

Requirements

• Bachelor’s degree in Business Management or a related field, or an equivalent combination of education and experience.
• Level I: 5–8 years of relevant experience; Level II: 8+ years of relevant experience.
• Experience in operations and account management.
• Strong communication and presentation skills for internal teams and external customers.
• Ability to create PowerPoint presentations and business reports.
• A valid driver’s license may be required.

Culture & Benefits

• Comprehensive benefits packages are available.
• Equal employment opportunity workplace.
• Management responsibilities include hiring, training, performance evaluations, and employee development.
• Travel is required as part of portfolio and site oversight.