Workforce Quality and Performance Administrator (WIOA)

Location: Fayetteville, NC, USA; full-time, onsite role.

Company

hirify.global provides workforce development services focused on designing and delivering demand-driven workforce solutions.

What you will do

• Monitor WIOA Adult and Dislocated Worker case files for eligibility, documentation, redaction, and service-plan quality.
• Track contract goals and federal performance indicators, including employment rates, median earnings, credential attainment, and local benchmarks.
• Develop continuous quality improvement processes covering file audits, staff feedback, and corrective action plans.
• Use Excel Pivot Tables and dashboards, Power BI, SCWOS, FutureWorks, Geographic Solutions reports, and customized trackers for analysis and forecasting.
• Prepare performance and quality reports for leadership and funders, and coach frontline managers and staff on corrective actions.
• Lead internal file reviews before state and federal monitoring visits and support related staff training.

Requirements

• Bachelor’s degree in Business, Public Administration, Workforce Development, or a related field, or an equivalent combination of education and experience.
• At least two years of WIOA program experience or experience in quality assurance, compliance, or performance-focused work.
• Strong knowledge of WIOA regulations, TEGLs, documentation standards, and performance metrics.
• Experience with case management systems and Microsoft Office Suite; familiarity with SCWOS or a similar platform is preferred.
• Strong analytical, communication, problem-solving, organizational, and accountability skills.
• Valid driver’s license in good standing and valid automobile insurance.

Culture & Benefits

• Learning opportunities and professional networking programs.
• Work focused on improving outcomes for workforce program participants.
• Inclusive work environment committed to diversity, fairness, and respect.
• Equal opportunity employment practices.