Solutions Implementation Advisor (SaaS)

Location: Boca Raton, Florida; hybrid work with in-person attendance at an assigned hirify.global office at least two days per week

Salary: $100,100–$150,000 annually

Company

hirify.global provides data, risk, identity, and communications technology solutions, including Trusted Call Solutions for enterprise and telecom customers.

What you will do

• Manage onboarding and ongoing implementation of the Trusted Call Solutions suite for enterprise and telecom customers.
• Serve as the primary customer interface and project manager from contract through launch across complex, multi-quarter initiatives.
• Develop project plans aligned with customer timelines, business requirements, and internal resource allocation.
• Translate business requirements into technical use cases, workflows, data flows, and implementation plans.
• Provide onboarding expertise, customer training, operational support, and clear communication of technical concepts.
• Coordinate issue resolution, escalate technical concerns, manage risks, and collaborate with product, sales, operations, and engineering teams.

Requirements

• 5+ years of experience in account management, customer success, customer relations, implementation, or project management involving customer-facing initiatives.
• Expertise in project management methodologies and the full project lifecycle, including planning, execution, risk management, stakeholder communication, and delivery.
• Experience translating business requirements into technical solutions, use cases, data flows, or implementation plans.
• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Experience with CRM platforms such as Salesforce and project management tools.
• Proficiency with Microsoft Office tools and the ability to interpret technical requirements, integration processes, and implementation workflows.

Nice to have

• Experience supporting enterprise customers through complex onboarding, implementation, or deployment projects.
• Knowledge of Trusted Call Solutions, branded calling, caller authentication, telecommunications, communications, or SaaS.
• Experience working with cross-functional product, engineering, sales, and operations teams in a matrixed environment.
• Familiarity with customer training, change management, and adoption best practices.
• Experience managing multiple concurrent projects while maintaining customer satisfaction.

Culture & Benefits

• Medical, dental, and vision coverage with day-one eligibility, plus HSA and FSA options.
• Company-paid life and accidental death and dismemberment insurance, disability coverage, and optional legal, pet, and travel insurance.
• Adoption assistance, fertility planning, caregiver support, dependent care benefits, and up to 12 weeks of paid parental leave.
• 401(k) with employer match, employee stock purchase plan, financial wellness resources, and career coaching.
• Tuition reimbursement, flexible or paid time off, up to 12 paid holidays, commuter benefits, and paid volunteer time.
• 24/7 access to therapy, coaching, meditation, and physical, mental, social, and financial wellness resources.