New Patient Coordinator (Revenue Cycle)

Location: Onsite at 1000 Coulter Drive clinic in Amarillo, Texas, United States. Monday through Friday, 8:00 a.m. to 5:00 p.m.; regular presence at the employee site is required.

Company

hirify.global, through Texas Oncology, provides evidence-based community oncology care across Texas and is supported by McKesson.

What you will do

• Coordinate the full new patient referral process, including referral triage and prioritization.
• Collect demographic, insurance, referral, medical record, and pre-visit information.
• Register patient accounts and verify insurance benefits and eligibility in practice management systems.
• Schedule examinations and procedures, maintain physician schedules, and coordinate appointment requests with the clinical team.
• Communicate with patients, referring providers, physicians, and internal stakeholders by phone and through scheduled appointments.
• Maintain accurate patient records, follow up on missing medical documentation, and resolve administrative issues while protecting patient confidentiality.

Requirements

• High school diploma or equivalent.
• Two years of revenue cycle and/or patient access experience in healthcare is preferred, or an equivalent combination of education and experience.
• Experience with Microsoft Outlook, Word, Teams, and Excel.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Knowledge of multiple practice management and electronic health record platforms is preferred.
• Successful completion of required onboarding courses and on-demand training within 45 days of starting the position.

Culture & Benefits

• Full-time schedule with regular weekday business hours.
• Work in an oncology and hematology clinic with in-person and virtual interaction.
• Compliance with HIPAA guidelines, the Code of Ethics, Business Standards, and shared values is required.
• Reasonable accommodations may be provided for qualified individuals with disabilities.
• The role may involve minimal travel to office sites.