Implementation Specialist - Coventry (Hybrid)

Location: Coventry, UK — hybrid

Company

Develops and supports medical device technologies for healthcare professionals and patients.

What you will do

• Provide technical assistance and troubleshooting support to customers and field teams across EMEA.
• Support product installations, upgrades, and technical investigations.
• Build trusted relationships with customers and internal stakeholders.
• Collaborate with Service, Sales, Quality, and R&D teams.
• Develop product and industry expertise and contribute to customer satisfaction and operational excellence.

Requirements

• Fluent English, Italian, and German.
• Strong communication and customer service skills.
• Technical curiosity and an interest in troubleshooting technical products.
• Ability to learn quickly and adapt in an international environment.
• Collaborative and proactive approach to problem-solving.
• Previous experience in customer support, technical support, healthcare, life sciences, engineering, or a related field is beneficial but not essential.

Nice to have

• French language skills.
• Previous project management experience.

Culture & Benefits

• Structured onboarding and extensive product training.
• Ongoing coaching and development from experienced professionals.
• Exposure to an innovative healthcare and medical technology environment.
• Opportunities to expand responsibilities and develop an international career.