Senior Support Consultant

Location: Nottingham, UK. Candidates must have a pre-existing right to work and travel within the UK.

Compensation: GBP 30,000–GBP 35,000 monthly.

Company

hirify.global develops software supporting public services, including healthcare, emergency services, transport, policing, and local authorities.

What you will do

• Provide expert second-line software application support and resolve complex or high-impact incidents and service requests.
• Lead technical responses to major incidents, coordinating investigations and stakeholders across Development, Infrastructure, Service Management, and third-party suppliers.
• Recreate issues in test environments, identify root causes, document workarounds, and support defect resolution.
• Own planned maintenance activities, including impact assessments, resource coordination, implementation, testing, and post-implementation reviews.
• Act as a senior escalation point and deputise for the Team Manager or Lead Support Consultant when required.
• Create knowledge articles and training materials, mentor colleagues, and contribute to service improvement initiatives.

Requirements

• Significant experience in application, technical, or software support.
• Strong troubleshooting, analytical problem-solving, customer communication, and stakeholder-management skills.
• Experience managing complex incidents from investigation through resolution.
• Experience working with ITIL-based service management frameworks and coordinating multiple technical and business teams.
• Experience mentoring and supporting colleagues.
• Pre-existing right to work and travel within the UK; documentary evidence is required.

Nice to have

• Experience supporting mission-critical or public-sector software applications.
• Knowledge of incident, problem, change, and release management.
• Experience with Ivanti, ServiceNow, or equivalent service management tools.
• ITIL Foundation certification or equivalent.
• Previous experience as a technical lead or senior escalation point.

Culture & Benefits

• 25 days of paid holiday with the option to buy or sell days.
• Four times basic salary life assurance funded by NEC, with optional additional cover.
• Group Pension Plan and flexible benefits.
• Free access to more than 15,000 LinkedIn Learning courses.
• Participation in an out-of-hours on-call rota may be required.
• Offers are subject to satisfactory vetting and reference checks; a DBS check may also be required.