Technical Support Analyst (German Fluent, CP & ESG Audit & Assurance)

Location: Hybrid role in London, Canada Square, United Kingdom

Company

hirify.global provides software and information solutions for professionals in areas including CP and ESG Audit & Assurance.

What you will do

• Handle escalated technical support inquiries and resolve intermediate-level technical issues.
• Guide customers through product installation and setup.
• Document customer cases, troubleshooting steps, and resolutions in detail.
• Collaborate with other departments to resolve intersecting technical issues.
• Update internal knowledge bases and create support content for common customer issues.
• Assist with training new technical support specialists and conduct root cause analysis of recurring problems.

Requirements

• Intermediate troubleshooting skills for complex technical problems.
• Ability to support product installation and setup.
• Strong documentation, collaboration, knowledge management, and customer communication skills.
• Basic root cause analysis skills for recurring technical issues.
• Experience assisting with technical training for new support specialists.
• Fluent written and spoken German is required.

Culture & Benefits

• Full-time employment in a hybrid work environment.
• Opportunity to work for a global technology company providing professional software and information solutions.
• Participation in a structured interview process, including in-person interviews.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• Candidates may be required to appear onsite at a hirify.global office.
• Use of AI-generated responses or third-party assistance during interviews may result in disqualification.