updated 16 days ago
Technical Support Analyst (German Fluent, CP & ESG Audit & Assurance)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Technical Support Analyst (German Fluent, CP & ESG Audit & Assurance) (Technical Support/ESG): Resolving escalated customer technical issues, guiding product installation and setup, and maintaining support documentation with an accent on intermediate troubleshooting, root cause analysis, and German-language communication. Focus on solving recurring product issues, documenting detailed resolution steps, and collaborating across departments to improve customer support operations.
Location: Hybrid role in London, Canada Square, United Kingdom
Company
provides software and information solutions for professionals in areas including CP and ESG Audit & Assurance.
What you will do
- Handle escalated technical support inquiries and resolve intermediate-level technical issues.
- Guide customers through product installation and setup.
- Document customer cases, troubleshooting steps, and resolutions in detail.
- Collaborate with other departments to resolve intersecting technical issues.
- Update internal knowledge bases and create support content for common customer issues.
- Assist with training new technical support specialists and conduct root cause analysis of recurring problems.
Requirements
- Intermediate troubleshooting skills for complex technical problems.
- Ability to support product installation and setup.
- Strong documentation, collaboration, knowledge management, and customer communication skills.
- Basic root cause analysis skills for recurring technical issues.
- Experience assisting with technical training for new support specialists.
- Fluent written and spoken German is required.
Culture & Benefits
- Full-time employment in a hybrid work environment.
- Opportunity to work for a global technology company providing professional software and information solutions.
- Participation in a structured interview process, including in-person interviews.
Hiring process
- Interviews assess individual skills, experience, and communication style.
- Candidates may be required to appear onsite at a office.
- Use of AI-generated responses or third-party assistance during interviews may result in disqualification.
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