Technical Support Analyst (German)

TL;DR

Technical Support Analyst (German): Resolving complex technical issues for audit and assurance software with an accent on troubleshooting, product installation, and customer communication. Focus on maintaining internal knowledge bases, performing root cause analysis, and collaborating across departments to improve operational efficiency.

Location: Hybrid role based in London, UK. Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.

Company

hirify.global is a global provider of professional software and information solutions for leading professionals.

What you will do

• Handle escalated technical support inquiries and perform intermediate-level troubleshooting.
• Guide customers through product installation and setup processes.
• Document customer cases with detailed notes and maintain internal knowledge bases.
• Collaborate with cross-functional teams to resolve intersecting technical issues.
• Conduct root cause analysis to identify and mitigate recurring technical problems.
• Participate in the training of new technical support specialists.

Requirements

• German language proficiency (written and spoken) is required.
• Proven experience in intermediate-level technical troubleshooting and problem resolution.
• Strong capability in documenting support interactions and technical resolutions.
• Ability to work effectively in a collaborative team environment.
• Experience in root cause analysis and knowledge management.
• Must be able to work in a hybrid capacity in London, UK.

Culture & Benefits

• Opportunity to work in a dynamic global technology company.
• Focus on professional development and advancing technical support skills.
• Collaborative environment with a focus on customer satisfaction and operational excellence.
• Commitment to diversity and inclusive hiring practices.

Hiring process

• Interviews must be conducted without the assistance of AI tools or external prompts.
• Candidates are asked to remove virtual backgrounds during interviews.
• In-person interviews may be required as part of the recruitment process.