Technical Support Representative (Medtech)

Location: Whetstone, Leicester, United Kingdom

Company

Healthcare company focused on developing and delivering products and services that help save and sustain lives.

What you will do

• Provide after-sales customer service and remote technical support for customers in the UKIN region.
• Handle customer inquiries through phone, fax, email, instant messaging, and other channels.
• Diagnose and troubleshoot technical problems, connectivity issues, and product-related questions.
• Document complaints and service interactions according to company guidelines.
• Identify spare parts and pricing, create service orders, and escalate cases when remote resolution is not possible.
• Provide product configuration instructions and usage training using authorized materials.

Requirements

• Minimum HND-level qualification.
• At least 2 years of customer service and/or technical support and troubleshooting experience.
• Familiarity with information technologies, including Windows, device connectivity, network design, and supportability.
• Excellent communication skills and a customer-focused mindset.
• Ability to switch between tasks, manage time effectively, plan work, and identify process improvements.

Nice to have

• Knowledge of one or more software programming languages.

Culture & Benefits

• Competitive total compensation package.
• Professional development opportunities.
• Strong focus on work-life balance.
• Culture built around courage, trust, collaboration, ownership, and accountability.