Customer Service Representative III, Strategic Projects

Location: Remote - United States; occasional travel to a hirify.global location may be required for meetings, training, or other business needs.

Pay range: $25.75-$27.90 per hour.

Company

hirify.global develops products and smart, connected water solutions for residential and commercial customers, with a focus on safe, clean water and sustainable resource protection.

What you will do

• Serve as the primary customer service contact for strategic accounts, data centers, and high-volume project customers.
• Manage project-based orders from entry through delivery, including configuration, changes, partial shipments, scheduled releases, billing, credit requests, claims, and expediting.
• Coordinate with Sales, Product Management, Operations, Planning, Manufacturing, and Logistics to execute complex project orders.
• Monitor ERP systems, inventory, pricing, production schedules, project milestones, and shipments to identify and resolve delivery risks.
• Communicate proactively with customers and internal stakeholders, resolve escalations, and provide accurate project status updates.
• Maintain project trackers, service reports, account documentation, meeting materials, and customer interaction records.

Requirements

• At least 5 years of applicable experience preferred.
• Experience with SAP S4HANA and/or QAD required.
• Experience with order entry, order management, expediting, stock levels, inventory locations, and price or availability checks.
• Experience supporting large customer accounts or project-based orders.
• Strong problem-solving, communication, customer service, collaboration, organization, and accuracy skills.
• Proficiency with Microsoft Excel, Word, and PowerPoint; ability to manage deadlines, heavy workloads, and difficult customer situations.

Culture & Benefits

• Team-oriented and supportive work environment guided by integrity, accountability, continuous improvement, innovation, transparency, and customer focus.
• Medical and dental coverage and retirement benefits.
• Paid maternity and paternity leave, 10 paid holidays, and paid time off.
• Professional development opportunities and educational reimbursement.
• Fitness reimbursements and employee discount programs.