Analyst, Transfer Agency

Location: Limerick, Ireland; full-time, on-site

Company

hirify.global provides wealth management, asset servicing, asset management, and banking services to institutional and private clients worldwide.

What you will do

• Respond to customer and investor queries by telephone and email.
• Monitor call volumes and email inboxes to ensure service-level agreements are met.
• Perform callbacks to verify customer instructions.
• Complete assigned tasks within required timelines and quality standards.
• Mentor and coach new team members and act as a point of reference for their queries.
• Participate in team meetings, huddles, quality activities, and client visits as required.

Requirements

• Strong customer focus, interpersonal skills, and written and verbal communication.
• Problem-solving, analytical thinking, decision-making, and the ability to work independently.
• Computer literacy, including competent use of Excel, Word, and other Microsoft Office applications.
• Strong attention to detail, accuracy, motivation, and ownership of deadlines.
• Must have the right to work in Ireland throughout employment.
• Employment permit sponsorship is not available, including Critical Skills, General Employment, Intra-Company Transfer, and Stamp 1G permissions.

Nice to have

• Experience in a contact centre or customer-facing role.
• Understanding of transfer agency products in an investor services centre.
• Knowledge of fund administration, the hirify.global organisation, or the financial services regulatory environment.

Culture & Benefits

• Flexible and collaborative work culture.
• Opportunities for internal movement and access to senior leaders.
• Commitment to an inclusive workplace and community support.
• Reasonable accommodations are available during the employment process for individuals with health conditions and disabilities.