Account Management Representative (Higher Education)

Location: Lisle, Illinois, USA; hybrid schedule with four in-office days per week, Monday–Thursday.

Salary: $18.00–$23.00 per hour.

Company

hirify.global is a healthcare education organization serving more than 97,000 students through five accredited institutions and a community of 385,000 alumni.

What you will do

• Assess student accounts and develop individualized financial plans for a portfolio of approximately 850–950 undergraduate and graduate students.
• Provide accurate student finance advice to help students make informed financial decisions throughout their student lifecycle.
• Explain university policies, Title IV programs, Military and Veterans Affairs provisions, and international and state regulations.
• Research and resolve student financing issues in collaboration with academic partners and other departments.
• Manage escalated student concerns, take ownership of complex issues, and deliver timely customer support.
• Identify process improvements, support new process rollouts, attend meetings, and contribute to organizational committees.

Requirements

• Bachelor’s degree preferred; comparable previous work experience required.
• At least one year of higher education experience preferred.
• Knowledge of federal Title IV and state financial aid regulations and related processing procedures is advantageous.
• Strong customer service, interpersonal communication, mathematical, problem-solving, organizational, and prioritization skills.
• Ability to work independently and collaboratively, take ownership, and resolve complex issues quickly.
• PC skills with Microsoft Office, database, and internet applications.

Culture & Benefits

• Hybrid work environment designed to support collaboration, communication, creativity, and relationship-building.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• 15 paid vacation days per calendar year.
• 12 paid holidays plus two floating holidays.