Sr. IT Support Specialist

Location: Kansas City, Missouri, USA; onsite, Monday–Friday, 7:00 a.m.–4:00 p.m.

Salary: USD 28.70–43.61 per hour, with possible overtime, shift differential, call-in, or standby pay.

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology and advanced data analytics.

What you will do

• Install, upgrade, maintain, troubleshoot, diagnose, and repair desktop PCs, laptops, printers, monitors, and peripherals.
• Perform daily, weekly, and monthly system maintenance using appropriate equipment and software.
• Identify failing components, optimize equipment performance, and test new PC systems.
• Maintain equipment stock, hardware inventory records, and maintenance documentation.
• Support end users in person and by telephone, escalating and documenting issues that cannot be resolved locally.
• Act as a subject matter expert for one or more technologies and participate in special projects.

Requirements

• At least 2 years of corporate help desk or hardware support experience, including PC repair or assembly.
• Bachelor’s degree or equivalent work experience.
• A+ and HP certifications; Network+ certification is preferred.
• Thorough knowledge of PC components, interface requirements, hardware troubleshooting, and end-user networking.
• Strong communication, customer service, time management, decision-making, and interpersonal skills.
• Ability to work with minimal supervision, lift up to 50 pounds, and use small hand tools.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment offers are contingent on successful background and drug screening.