Patient Intake Coordinator

Location: Manchester, Connecticut, United States; hybrid position with regular presence at the employee site

Salary: $16.94–$24.10 per hour

Company

Regional Cancer Care Associates provides oncology and hematology care and supports patients throughout their cancer care journey.

What you will do

• Serve as the first point of contact for new patients across phone and other communication channels.
• Coordinate appointments and explain schedules, locations, directions, and preparation instructions.
• Collect and verify demographic, insurance, referral, and pre-visit information.
• Document calls and updates in real time while maintaining complete and accurate patient records.
• Resolve patient questions and complaints, escalating complex or sensitive issues when needed.
• Collaborate with clinical and administrative teams to support accurate scheduling and coordinated care.

Requirements

• High school diploma or equivalent required.
• Healthcare call center, referral management, or patient access experience is preferred; two years of experience is preferred.
• Microsoft Office experience, including Outlook, Word, Teams, and Excel, required.
• Knowledge of medical terminology, insurance processes, HIPAA compliance, EMR, referral management, and practice management systems.
• Strong communication, active listening, empathy, patience, and professional telephone etiquette.
• Ability to work on-site during regularly scheduled business hours and complete required onboarding and training within 45 days.

Culture & Benefits

• Patient-focused, fast-paced oncology and hematology clinic environment.
• Health, dental, and vision plans, plus wellness support.
• Health savings account, flexible spending accounts, life insurance, and disability insurance.
• 401(k) retirement plan, paid time off, and holiday pay.
• Employee Assistance Program and tuition discounts with participating universities.
• Flexible scheduling may include evenings, weekends, or holidays.