IT Support Services II-Help Desk

Company

hirify.global accelerates the growth of IT service provider companies through partnerships focused on teamwork, service, growth, trust, and innovation.

What you will do

• Provide tier II support for application, hardware, and network issues escalated from junior staff.
• Respond to user service requests and deliver clear, customer-focused technical assistance.
• Administer servers, workstations, cloud environments, user accounts, permissions, and access rights.
• Diagnose and resolve complex issues across Windows, macOS, Linux, and mobile devices.
• Document troubleshooting procedures, system configurations, incident trends, root causes, and resolutions.
• Support software deployments, system upgrades, network enhancements, infrastructure monitoring, and junior staff mentoring.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3–5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of Windows Server, Linux, macOS, and enterprise applications.
• Experience with TCP/IP, DNS, DHCP, VPN configuration, and helpdesk or ticketing systems.
• Strong problem-solving and troubleshooting abilities.
• Clear communication skills for explaining technical concepts to non-technical users.

Nice to have

• Experience with ConnectWise.
• CompTIA A+, Network+, or MCSE certification.
• Experience with AWS, Azure, VMware, or Hyper-V.
• Knowledge of IT security practices and data protection regulations.

Culture & Benefits

• Training, mentorship, professional development, and clear internal advancement paths.
• Collaborative teams focused on innovation and challenging the status quo.
• Medical, dental, vision, and life insurance.
• 401(k) matching, paid sick time, paid parental leave, and 10 paid holidays.
• Unlimited vacation after one year of employment; 10 vacation days during the first year for full-time employees.
• Education and certification reimbursement, learning programs, lifestyle reimbursement, and volunteer time.