IT Support Engineer

TL;DR

IT Support Engineer: First/Second line IT support for company internal users and contractors with an accent on installing, configuring, and troubleshooting laptops, workstations, printers, mobile devices, and office IT equipment. Focus on managing user accounts in Okta, AD, Azure AD, o365, physical network tasks, server maintenance, and inventory management.

Location: Bucharest, Romania (full-time onsite)

Company

Dynamic igaming company providing online casino games.

What you will do

• Provide first/second line IT support for internal users and contractors.
• Install, configure, and troubleshoot user devices including laptops, workstations, printers, and mobile devices.
• Administer Windows, Mac, Linux OS, and manage user environments with device management tools.
• Create and manage user accounts in Okta, AD, Azure AD, o365, and other systems.
• Handle physical network tasks, server/network equipment installation, maintenance, and cabling.
• Manage IT inventory, assets, logistics between locations, and work with facility/security teams.
• Resolve incidents, fulfill user requests per SLAs, and improve local IT infrastructure.

Requirements

• Excellent fluent written and spoken English.
• Secondary or higher education.
• At least 2 years experience supporting user IT devices hardware and software.
• Experience with Microsoft Windows, MacOS, iOS, Linux, and business software deployment/support.
• Fundamental IT skills in hardware, OS, applications, networking, security.
• Experience in heterogeneous environments, remote management, file sharing, collaboration tools.
• Good communication, problem-solving under pressure, teamwork, and documentation skills.

Nice to have

• Certifications in IT systems administration/support.

Culture & Benefits

• Competitive remuneration package.
• Private medical insurance, meal tickets, gym subscription.
• Comprehensive training and professional/personal development opportunities.
• Progression opportunities within the company.
• Dynamic working environment.