Application Support Lead (Level 2)

Location: Alabang, Muntinlupa, Metro Manila, Philippines; hybrid work with an average of 2 office days per week

Company

hirify.global is a global testing, inspection, and certification company with a worldwide network of offices and laboratories.

What you will do

• Lead Level 2 support for business-critical applications, troubleshooting complex incidents and service requests escalated from L1.
• Perform root cause analysis, implement corrective actions, and drive reduction of recurring incidents.
• Monitor application health, logs, batch jobs, APIs, integrations, and monitoring alerts.
• Coordinate with L1, L3, development, infrastructure, and product teams, including major incident bridge calls.
• Support deployments and release validation by assessing change impacts and checking rollback plans.
• Lead and mentor L2 analysts, allocate workloads, manage shifts, and support hiring and performance reviews.

Requirements

• 6–10 years of experience in application or production support.
• At least 2 years of experience in an L2 support or team lead role.
• Strong knowledge of incident, problem, and service request management in an SLA-driven environment.
• Experience with batch job monitoring, REST/SOAP services, and enterprise or customer-facing applications.
• Strong troubleshooting, analytical, prioritization, communication, and stakeholder management skills.
• Ability to work from the Philippines and attend the Alabang office approximately two days per week.

Nice to have

• Familiarity with AWS or Azure cloud platforms.

Culture & Benefits

• Flexible schedule and hybrid work model.
• Continuous learning through hirify.global University and Campus.
• Open, collaborative, and supportive working culture.
• Opportunities for professional growth.