Global Application Support Engineer (Oracle SQL)

Location: Makati City, Philippines; hybrid and flexible working

Company

hirify.global provides wealth management technology and services for financial institutions, including private banks, wealth managers, investment managers, retail banks, and neo banks.

What you will do

• Provide L2 technical support for wealth management and digital online platform applications, handling escalated incidents from L1 support.
• Diagnose complex production issues using Oracle SQL, Unix/Linux commands, logs, monitoring tools, and systematic troubleshooting methods.
• Monitor application batches, scheduled jobs, and file-processing workflows using Control-M, Autosys, Cron, Zena, or equivalent tools.
• Collaborate with development, DevOps, L3 teams, vendors, and external partners to identify root causes and implement permanent solutions.
• Document incidents, resolutions, workarounds, runbooks, and knowledge base articles while maintaining application architecture and integration knowledge.
• Perform system testing and validation, conduct RCA for critical incidents, follow change management and ITIL processes, and participate in on-call rotation.

Requirements

• 3–4 years of L2 application support or technical support experience in a production environment.
• Strong knowledge of Oracle SQL, Unix/Linux commands and log investigation, Java-based applications, JVM basics, and error handling.
• Practical experience with OCI and/or AWS services, including compute, storage, and monitoring.
• Experience with batch job monitoring, ticketing and incident management systems such as JIRA, incident prioritization, escalation, and SLA adherence.
• Experience supporting wealth management, banking, financial, fintech, or comparable enterprise applications; portfolio performance or rebalancing experience is relevant.
• Strong written and verbal communication, application architecture knowledge, system integration understanding, and willingness to provide on-call or after-hours support.

Nice to have

• Advanced database management and SQL expertise.
• Knowledge of API integration, web services architecture, application monitoring, and performance analysis tools.
• IT support, CompTIA A+, ITIL, or equivalent certification.
• Experience with cloud infrastructure, change management frameworks, and system integration testing.

Culture & Benefits

• Hybrid and flexible working options are available for most employees.
• Collaborative and supportive work environment across global offices.
• Inclusive and equal opportunity culture.
• Work on technology used by financial institutions and wealth management organizations worldwide.