Application Support (Level 2)

Location: Alabang, Muntinlupa, Metro Manila, Philippines; full-time onsite role

Company

SGS is a global testing, inspection, and certification company focused on sustainability, quality, and integrity.

What you will do

• Investigate and resolve complex application incidents escalated from Level 1 support.
• Perform root cause analysis, analyze logs, database queries, system alerts, error messages, and configuration files.
• Monitor application performance and availability, perform system checks, and support preventative maintenance.
• Escalate code-related defects to Level 3 developers and provide detailed technical analysis.
• Support deployments, staging validation, release activities, and rollback procedures.
• Document solutions, maintain FAQs and system diagrams, classify service requests, and communicate issue status and workarounds to business users.

Requirements

• 2–5 years of experience in application support, technical support, or IT operations.
• Experience troubleshooting enterprise applications.
• Strong analytical thinking and problem-solving skills.
• Attention to detail, communication skills, and ability to work under pressure.
• Ability to collaborate with Level 1 support, Level 3 developers, and business stakeholders.
• Experience with ticketing tools such as ServiceNow or Azure DevOps.

Culture & Benefits

• Stable multinational environment with colleagues across multiple continents.
• Continuous learning through SGS University and Campus.
• Supportive and inclusive environment focused on innovation, collaboration, and continuous improvement.
• Benefits platform and opportunities for professional and personal development.