Technical Support 3 (Workday Expenses)

Location: 8/F Capella Building, Filinvest, Alabang, Muntinlupa, Metro Manila, Philippines; full-time onsite role

Company

SGS provides inspection, verification, testing, and certification services through a global network of offices and laboratories.

What you will do

• Provide second-level functional and technical support for Workday Expenses requests and incidents.
• Resolve issues involving rules, GL cross-validation, AME rules, sector-to-Fcode mapping, expense items, and tax codes.
• Diagnose incidents using specialized support tools and Workday Expenses administration access.
• Support incident, major incident, service request, problem management, and knowledge management practices.
• Collaborate with Business Application Owners and Application Support Teams on escalated incidents, releases, outages, known errors, and solutions.
• Improve Level 1 resolution capability through knowledge-transfer sessions, ticket analysis, KDB documentation, self-service content, and FAQs.

Requirements

• Bachelor's degree or equivalent in engineering, information technology, or service management.
• Previous experience in a second-level technical support role.
• At least 3 years of work experience.
• Advanced desktop support experience.
• Experience with incident and request management.
• Exposure to multicultural environments.

Culture & Benefits

• Work within a global inspection, verification, testing, and certification organization.
• Collaborate with business application owners and support teams across multicultural environments.
• Participate in ongoing knowledge sharing and service-resolution improvement initiatives.
• Follow SGS quality, health, safety, environmental, and energy policies and procedures.