APAC Application Support Engineer (Fintech)

Location: Makati City, Philippines; hybrid and flexible working

Company

hirify.global is a Switzerland-founded provider of wealth management technology and services for banks, wealth managers, and other financial institutions, with approximately 2,500 colleagues in 12 countries.

What you will do

• Provide L2 technical support for wealth management and digital online platform applications, handling escalated incidents from L1 support.
• Investigate data and application issues using Oracle SQL, Unix/Linux commands, logs, diagnostic tools, and systematic troubleshooting methods.
• Monitor application batches, scheduled jobs, and file-processing workflows using Control-M, Autosys, Cron, Zena, or equivalent tools.
• Collaborate with development, infrastructure, DevOps, L3 teams, vendors, and external partners to identify root causes and implement permanent fixes.
• Document incidents, resolutions, workarounds, runbooks, and knowledge base articles while maintaining application architecture and integration knowledge.
• Perform testing and validation, conduct RCA reports, support change management, maintain SLAs, and participate in on-call or after-hours support.

Requirements

• 3–4 years of L2 application support or technical support experience in a production environment handling incident tickets.
• Strong knowledge of Oracle SQL, Unix/Linux commands, log investigation, Java-based applications, JVM basics, error handling, and batch job monitoring.
• Practical experience with OCI and/or AWS services for compute, storage, and monitoring.
• Experience supporting wealth management, financial, enterprise, or comparable Java full-stack applications; portfolio performance or rebalancing experience is relevant.
• Proficiency with JIRA or comparable ticketing and incident management systems, including severity classification, prioritization, escalation, and SLA management.
• Advanced written and verbal communication, strong organizational discipline, and the ability to collaborate across departments and explain technical issues to non-technical stakeholders.

Nice to have

• Banking, financial services, or fintech experience.
• Advanced database management and SQL knowledge.
• API integration, web services architecture, application monitoring, and performance analysis experience.
• IT support, CompTIA A+, or equivalent certification.
• Experience with cloud infrastructure, ITIL practices, change management, and system integration testing.

Culture & Benefits

• Hybrid and flexible working options are available for most roles.
• Collaborative, supportive, and inclusive work environment.
• Work with leading financial institutions on wealth management technology.
• Equal opportunity employment regardless of origin, age, gender identity, sexual orientation, or other personal characteristics.