Senior Account Management Advisor

Location: Onsite at the Kuala Lumpur, Malaysia office

Salary: MYR 4,600–MYR 5,000 per month, plus uncapped commission

Company

hirify.global provides sustainable mobility, connectivity, and technology solutions, including e-mobility products and fuel cards for businesses.

What you will do

• Manage assigned customer accounts and build trusted advisor relationships.
• Sell fuel cards in the Malaysia market and drive revenue through upselling, cross-selling, and customer referrals.
• Monitor product usage, sales metrics, customer satisfaction, and attrition risks.
• Resolve customer issues, manage escalations, and coordinate requirements with Sales, Credit, and Customer Service teams.
• Train, coach, and mentor Customer Service Representatives while supporting service-level performance.
• Optimize Salesforce usage and support reporting, data gathering, data cleansing, and workflow improvements.

Requirements

• English, Bahasa Malaysia, and Mandarin are essential.
• Professional experience in Account Management, Customer Service, Sales, or a related customer-facing role.
• Experience with CRM systems, preferably Salesforce.
• Strong relationship-building, stakeholder management, communication, negotiation, and problem-solving skills.
• Ability to analyze customer data and identify growth opportunities in a fast-paced, target-driven environment.
• Experience coaching, mentoring, or supporting team development is advantageous.

Culture & Benefits

• 14 days of annual leave plus public holidays.
• Medical card and life assurance.
• Competitive rewards package with an uncapped commission plan.
• Training, coaching, ongoing development, and career progression opportunities.
• Secondment opportunities to work in international offices.
• Service awards after 5, 10, and 20 years.

Hiring process

• Apply online through the recruitment system.
• Reasonable adjustments and accommodations are available throughout the recruitment process.