1 день назад
IT Support Services I-Help Desk
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Services I-Help Desk (Microsoft Networks/Cloud Technology): Providing frontline technical support and resolving hardware, software, network, account, and security issues for employees and clients with an accent on troubleshooting, system configuration, and customer service. Focus on managing Active Directory and Group Policy, supporting VPN and Wi-Fi connectivity, documenting recurring solutions, and escalating complex incidents.
Company
partners with IT service provider companies to accelerate their growth and deliver technical solutions and customer support.
What you will do
- Provide frontline IT support by phone, email, and ticketing systems within agreed service-level agreements.
- Diagnose and resolve hardware, software, network, printer, VPN, and Wi-Fi issues across user devices.
- Install, configure, and update operating systems, software, and hardware for new and existing users.
- Manage user accounts, password resets, permissions, Active Directory, and Group Policy.
- Document troubleshooting solutions, maintain the knowledge base, and monitor systems proactively.
- Support system upgrades, software deployments, network expansions, security compliance, and escalation of complex issues.
Requirements
- 2+ years of experience with Microsoft networks, firewall and network configuration, workstation setup, print management, cloud technology, endpoint security, TCP/IP, Active Directory, Group Policy, PowerShell, and technical documentation.
- Strong verbal and written communication skills for working with internal and external customers.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Ability to work independently, meet deadlines under pressure, and provide effective customer service.
- High school diploma or GED required; an associate degree is preferred.
Nice to have
- Experience with ConnectWise.
- CompTIA A+, Network+, MCSA, or MS-900 certification.
- Experience with AWS, Azure, or Google Workspace.
- Knowledge of ITIL practices and IT service management.
Culture & Benefits
- Training, mentorship, professional development, and clear advancement paths.
- Medical, dental, vision, and life insurance.
- 401(k) company match, paid sick time, and flexible vacation time after the first year.
- Ten paid holidays, including a birthday and a floating holiday.
- Healthy lifestyle reimbursement, membership subsidy, volunteer time, paid parental leave, and certification reimbursement.
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